Return and refund policy

Return and refund policy

This Return and Refund Policy is applicable to purchases made through the Westbrook Artworks LLC website. Our store is owned and operated by Westbrook Artworks LLC.

By placing an order on our website, you agree to the terms outlined in this Return and Refund Policy.

Please read this policy carefully before making a purchase.

Section 1 – Return Eligibility

Return or refund requests are reviewed on a case-by-case basis.

Our store primarily sells physical products, including dog T-shirts.

Customers may be eligible for a return or refund under the following circumstances:

  • The item is not delivered after purchase
  • The item received is significantly different from the product description
  • The item received is incorrect due to an order processing error
  • The package is confirmed lost by the shipping carrier
  • The item arrives damaged during shipping

To submit a return or refund request, customers may be required to provide clear photo or video evidence showing the issue with the product.

Failure to provide sufficient documentation may result in the request being declined.

Section 2 – Return Request Time Frame

If you experience any issues with your order, please contact us within 7 days of receiving the product.

Requests submitted after this period may not be eligible for review.

Section 3 – Refund Process

If a return or refund request is approved after review, a refund may be issued to the original payment method used for the purchase.

Unless otherwise required by law:

  • Original shipping fees are non-refundable
  • Refund approval is subject to verification of the order details and the issue reported

Section 4 – Refund Processing Time

Once a refund request has been approved, the refund will be processed using the original payment method.

In most cases, refunds will appear in your account within 5–10 business days, depending on your bank or payment provider.

Please note that some financial institutions may require additional processing time.

Section 5 – Delayed Refunds

If you have not received your refund after 10 business days, please:

  • Check your bank account or card statement again
  • Contact your bank or payment provider regarding pending transactions
  • Contact our support team for further assistance

Section 6 – Product Support

If you experience any issues with your order or product, please contact our support team.

We will review your case and provide assistance whenever possible. In some cases, customers may be eligible for a replacement product or another appropriate resolution depending on the situation.

Contact Us

Westbrook Artworks LLC

📧 Email: admins@westbrookartllc.com
📞 Phone: +1 9568238718
📍 Address: 1419 17th St, Meridian, MS 39301, United States